Need to have a tough conversation at work?

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Christopher Dollard at the Gottman Institute offers tips on how to air your concerns and complaints without putting your job in jeopardy, including an easy acronym for communicating assertively, known as D.E.S.C.:

  • Describe the problematic situation

  • Explain your feelings

  • Specify your needs

  • Explain the Consequences of both what will happen if the situation doesn’t change and what positive changes you would like to see in the future.