Shift the Experience
via Kimball
![Screenshot 2017-12-21 21.11.30 1:26OI.png](https://images.squarespace-cdn.com/content/v1/57fa9cc4c534a5767ea316ce/1514000213846-WHKF2H4F1DPTGSEKG2D1/ke17ZwdGBToddI8pDm48kE9C_gSSBQ5m3sI7dV5rcLYUqsxRUqqbr1mOJYKfIPR7LoDQ9mXPOjoJoqy81S2I8N_N4V1vUb5AoIIIbLZhVYxCRW4BPu10St3TBAUQYVKcMWdADlrYRss4H5Oa0WyKqPVVX230Ry3ooWFLv1aSgGMJYQ6pyuboQOxNhvfMHach/Screenshot+2017-12-21+21.11.30+1%3A26OI.png)
Considering how many hours or days, visitors spend in environments where you wait, Kimball Health looked at a new approach to rethink the built environment around waiting. Instead of providing a typical space to wait; the approach was to foster conversation, create adaptability and flexibility in an environment, enhance a sense of privacy when necessary and mostly provide a space that offers the comfort and amenities that put patients and families first.